Firstly, thank you for ordering one of our handcrafted products.
Our products are handmade by artisans with great attention to detail and care. Nothing makes us happier than having happy Agasti customers, and as such we promise to do our very best to deliver an amazing product while delivering an excellent customer experience. It’s our goal to resolve any hiccups along the way.
That said, if you’re not happy, neither are we.
Here are the details of our return policy:
You may change or cancel an order at any time prior to shipment by sending us an email (it usually takes us 1-2 days to ship your products).
We meticulously inspect our products before shipping. However, if the product is defective, we’ll give you a full refund and send you a return shipping label, so you don't have to worry about paying for return shipping. Unfortunately, we cannot accept change of mind returns due to the specialised nature of our products.
We offer a 15-day return period from the day you receive your order. You can either return the product for a full refund or exchange it for a different product considering the original product you ordered from us is defective.
Our artisanal products have been handcrafted, so you may notice some loose threads, dye marks or patches on your quilt. You may also pick up some slight colour differences when compared to the online photos. Please note, these are not defects as this is the nature of hand block printed quilts. These minor imperfections make your quilt unique and one of a kind.
Send us an email with photos of the defect and any other detail to firstname.lastname@example.org and we’ll work with you to arrange a return.
We’ll refund your money as soon as we receive the returned product. Although we process any refund immediately, it might take 5-10 business days for your bank to process the refund and apply it to your account. Processing times may vary between banks.